Refund policy

30-day returns

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase.

How to request a return

Email info@dsmarketing.ca with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please contact us before sending anything back; do not send returns to the address on the supplier packaging.

Return shipping

For change-of-mind returns, you pay the return postage. Use a tracked service and retain proof of shipment. Original delivery charges are not refundable for change-of-mind returns, except where required by law. No restocking fee applies.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us promptly with your order number and photos of the issue. We will arrange an appropriate replacement or refund and cover any return shipping we require for an item confirmed damaged, defective or incorrect.

Refunds

We will notify you after inspecting your return. Approved refunds are sent to your original payment method. Your bank or payment provider may take additional time to post the credit. Contact us if you need help checking a refund.

Cancellations and exchanges

Contact us as soon as possible to request cancellation. Once processing or dispatch has begun, cancellation may not be possible. For a different item, request a return and place a new order.

This policy does not limit your rights under applicable consumer protection laws.